Information

Version: 01-2020

Last update: 13.01.2020

27.1. The Company, acting as the data controller, values your integrity and privacy immensely. We only gather information which is really necessary for our operation and we protect it with state of the art security.

28.1. When you choose to open a Company account you will be asked to provide us with certain personal information. This information will include your full name, e-mail address, a chosen password, username, age, valid mobile phone number, full address and country of residence. This is important data for the ‘Know Your Customer’ process as imposed by the anti-money laundering regulations throughout the European Union. Please refer to the 4th Anti-Money Laundering Directive. Without this basic information, we will not be able to provide you with our services.

28.2. We will use this information to give you access to our game offering, for monetary transactions to your gaming account and to provide you with promotional and operational information for our services. You can withdraw your consent from receiving promotional material at any point by changing a setting in your account page or by contacting support.

28.3. When executing payments, you will need to provide personal payment details such as a credit card number. These details are only stored in the PCI-certified environment of our payment provider and will never be available to the Company staff. Your personal details such as name and address will also be provided to the payment provider. For both your security and ours, you will be asked to validate your registered mobile phone number upon each credit card deposit.

28.4. Once an account is opened, your personal data may be processed for anti-money laundering purposes. We will not take any automated decisions based on your personal data.

29.1. For the purposes of applicable data protection legislation, the Player hereby consents to the processing of any and all personal data (in manual, electronic or any other form) in connection with the Player's transactions in relation to the Company. With the Players' approval the Company may use personal details for marketing purposes. We process personal data on the basis of our legitimate business interests and for the performance of the contract with You.

29.2. The Company processes personal information collected via its Websites for the purposes of:

1. Setting up and managing your account;
2. Building up your personal profiles;
3. Providing you with information about the Company promotional offers; and
4. Complying with all regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation.

29.3. You may object to the processing of your data, insofar as the ‘contract’ can still be performed.

29.4. Access to Personal information is limited to the staff of the Company and/or its agents in accordance with their roles and responsibilities in managing the above uses in accordance with the applicable Data Protection Act.

30.1. The Company undertakes substantial efforts to ensure the confidentiality of the information it has collected about individual players and will not knowingly allow access to this information to anyone outside of the Company, other than to the player himself or as described in this Privacy Policy.

30.2. As a player, you should ensure that your Company account password remains confidential and we recommend that you take appropriate steps to ensure others are not able to access your account information.

31.1. Legally Required Disclosures—Due to the existing legal, regulatory and security environment, the Company may be required, under certain circumstances, to disclose personally identifiable information about our Players. The Company will use its best reasonable efforts to limit such disclosure to the following: where the Company believes in good faith that it is required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce the Company's rights. Further, we can, and you authorize us to, disclose your Player identification, name, street address, city, state, zip code, country, phone number, e-mail, and company to third party agents of the Company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.

31.2. Customer Service representatives and other representatives of the Company may have access to the above-mentioned data in order to provide quality customer service and to administer our business activities.

31.3. The Company may share your personal data with any of its agents who may only use such data for strictly the same purposes as the Company shall specify and within the terms of these Conditions. The Company shall use your personal data in accordance with the Privacy section.

32.1. We operate internationally and transfer information to trusted third parties within the EEA for the purposes described in this policy.

32.2. If we transfer data to trusted third parties outside the EEA, we will rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and Swiss-US Privacy Shield, and EU Commission approved model contractual clauses, which require certain privacy and security protections. You may obtain copies of the model contractual clauses by contacting us.

33.1. We keep your account information, like your name, email address and password, for as long as your account is in existence because we need it to operate your account. In some cases, when you give us information for a particular feature, we delete the data after it is no longer needed for the feature. We also keep information about you and your use of our services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm.

34.1. We may send you a temporary cookie when you visit the Company Websites. A cookie is a text-only string of information that we place in your computer's cookie file so that we can remember who you are when you revisit our Websites. We may use the data that is generated from cookies to compile statistical data on your use of our Websites. You are not obliged to accept cookies from us and you have the ability to accept or decline cookies by modifying the settings in your browser. Please contact our Support Team if you require any further information about the use or deletion of cookies.

35.1. By opening an Account with the Company, you agree to the terms of the Privacy Policy. We may occasionally update the Privacy Policy and encourage you to periodically review it. Your continued use of the Company Websites and their services constitutes your agreement to the Privacy Policy and any updates.

36.1. You have a right to request access to, correction, erasure and/or restriction of your personal data processed by the Company. You also have the right to data portability. Any such request must be made in writing to the Company at the following address: dpo@frankfred.com and must be signed by yourself as the data subject to whom the particular data relates. The processing of such requests sometimes attracts the imposition of a nominal fee.

Any concerns of our handling of your data must be addressed directly with our assigned Data Protection Officer (DPO) available by email - dpo@frankfred.com

You also have a right to lodge a complaint with your local data protection authority or with the Malta Data Protection Commissioner, our lead supervisory authority.